Operational Support Specialist - Hybrid

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.

We’re growing and looking for an Operational Support Specialist to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.

If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.

What does an Operational Support Specialist do?

As an Operational Support Specialist, you will be responsible for progressing all administration required to support Guardian’s Customer Service proposition and achieve the target business outcomes. Working closely with the Front Office team you will provide support to advisers and customers accurately and compliantly.  

Who are we looking for?

• A customer-first mindset and strong communication skills.
• Positivity, energy, and the ability to manage your own workload.
• Team spirit and resilience when dealing with challenging queries.
• Experience in an administrative team.

What’s in it for you?

• Private Medical Insurance with rewards for yourself with discounted rates for your family members
• Competitive Company Pension Scheme
• Access to several employee discounted schemes to suit your lifestyle including but not limited to:
  • Private dental insurance
  • Electric Vehicle Salary Sacrifice Scheme
  • Cycle to Work scheme
  • Comprehensive Europe and Worldwide Travel Insurance
  • Medical Cash Plan
  • Gym memberships
  • Access to 24/7 GP service for you and your family
  • 25 days holiday with the option to purchase more

This is an exciting time to be joining us with plenty of opportunity for professional growth we invite you to apply to become part of our award-winning team. 

Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.