Customer Support Specialist - Hybrid

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.

We’re growing and looking for a Customer Support Specialist to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.

If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.

What does a Customer Support Specialist do?

• Resolve customer queries at first point of contact via telephone calls, webchats and emails.
• Keep accurate and up-to-date customer records by working through admin tasks.
• Take ownership of issues and see them through to resolution.

Who are we looking for?

• A customer-first mindset and strong communication skills.
• Positivity, energy, and the ability to manage your own workload.
• Team spirit and resilience when dealing with challenging queries.
• Experience in customer service.

Be part of a business that’s truly making a difference — apply now and help us build something better.

What’s in it for you?

• Private Medical Insurance with rewards for yourself with discounted rates for your family members
• Competitive Company Pension Scheme
• Access to several employee discounted schemes to suit your lifestyle including but not limited to:
  • Private dental insurance
  • Electric Vehicle Salary Sacrifice Scheme
  • Cycle to Work scheme
  • Comprehensive Europe and Worldwide Travel Insurance
  • Medical Cash Plan
  • Gym memberships
  • Access to 24/7 GP service for you and your family
  • 25 days holiday with the option to purchase more 

Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.